Good, bad and indifferent
Most everything can be classified as good, bad or neither. The same goes for customer service. However, only one type of customer service will impact your bottom line positively: good. Bad or...
View ArticleCause and effect
It seems obvious, given what we’ve discussed on this blog before, but customer service really does impact customer retention. A new study from the United Kingdom shows that telecom companies there have...
View ArticleWhat to do and what not to do
Welcome to a new year and decade! We start with a cautionary tale of what not to do in customer service. We found this through the website Consumerist, which aims to present the customer’s side of the...
View ArticleAvoiding the perils of bad customer service
Steve Adubato relays a bleak picture of customer service at a hotel where he was giving a talk…on customer service! You can read about his travails in “Bad customer service can alienate clientele” in...
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